The CSFEye Dashboard offers a high-level summary of the sharing activities detected by the platform, based on the data provided. Tracking the information on this dashboard also supports the ongoing process of tackling credential sharing, keeping track of how the overall impact of credential sharing changes over time.
The following information is presented in the dashboard:
Number of Shared Accounts: This metric indicates the number of accounts that have been identified and labeled as being shared across multiple households.
It is accommodated with the % of sharers from the entire active user base.
Number of Borrowers: This metric highlights the number of additional households detected using the service within the shared accounts. Borrowers are potential subscribers who are freeloading on the service.
Percentage of Sharer Accounts Activity: This graph represents the activity of shared account as % of the overall system activity. It usually indicating that shared accounts are more active than non-shared accounts and that high % of the overall system activity is been consumed by the sharers and borrowers.
Sharing Levels and Severity: CSFEye uses a scoring algorithm, to indicate the level of sharing and its severity for each account:
The scoring mechanism considers parameters such as streaming hours, number of households and devices, viewing pattern, and additional user behaviour parameters.
A higher score indicates greater account sharing, which can negatively impact service operation and revenue.
The scoring mechanism is a useful tool to prioritize and segment shared accounts to act on.
The Score Distribution of Sharer Accounts graph is showing the distribution of all shared accounts based on the score. You can learn from this how wide is the set of accounts with the higher ranges of score.
Excess Viewing: This metric calculates the additional streaming hours consumed by sharer accounts compared to an honest account in the same period of time. The deviation from normal viewing behaviour is another tool for assessing potential impact on the service, and the extent of sharing.
Sharer Account Location: This map displays the geographical distribution of shared accounts by country, providing an overview of where the service is mostly shared around the world.
