010 - 011

There is a problem initialising Wi-Fi service on your device.

Please try rebooting your Hyperscale device.

020 - 024

Your Hyperscale device is unable to connect to the Wi-Fi network.

- Move your hyperscale device closer to your router

- Reboot your Hyperscale device

- If you have installed a new router or have changed your Wi-Fi network name, follow the device setup process again using your Hyperscale app on your mobile

030 - 031

Your Hyperscale device is unable to connect to the Wi-Fi network.

- Reboot your Hyperscale device

- If the problem persists, re-run the setup process using the Hyperscale mobile app.

032

Your Hyperscale device does not have a password for the Wi-Fi network

Re-run the setup process using the Cloud Connector mobile app.

033

Incorrect Wi-Fi password

Re-run the setup process using the Hyperscale mobile app and check if the Wi-Fi password is entered correctly.

034

Unsupported Wi-Fi encryption type 

Ensure your router is set to one of the supported Wi-Fi encryption types: WPA, WPA2 or unencrypted (not recommended).

040

Your Hyperscale device is successfully connected to your Wi-Fi network, but there is a problem connecting to the Internet.

- Please check your Internet connection.

- Please ensure that your router firewall configuration is not blocking your Hyperscale device.

- Hyperscale does not support Wi-Fi networks with login web pages (captive portals).

041

Your Hyperscale device is successfully connected to your Wi-Fi network, but the router did not provide DHCP information.

Please check that your router is set up to provide DHCP information to your Hyperscale device.