Tenant provisioning is the first step in onboarding to Synamedia Go and establishes a secure, isolated environment for operating a streaming service.

• Each customer is provisioned a dedicated Synamedia Go tenant within the multi-tenant SaaS platform.

• All deployments start with Go-Core, the core platform tier required for service operation.

• Additional product tiers (such as Go-Plus, Go-Smart, or Go-Shorts) may be enabled based on contractual agreement.

• Once provisioned, customers are granted access to OpsHub, the central operational console for platform configuration.

• Experience Manager is available through OpsHub for configuring user experience, navigation, and content discovery.

• User access to the platform is controlled through role-based access permissions.

• Platform hosting, scaling, maintenance, and upgrades are fully managed by Synamedia.

This provisioning model allows customers to focus on service configuration and operations, while Synamedia manages the underlying platform infrastructure.